Supportbee
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
Uses your own API key. Composio asks for it once and keeps it; Quilt never sees it.
Reads on its own15
Agents use these right away.
- Fetch Forwarding EmailsRetrieves the company's forwarding email addresses configured in SupportBee.
- Fetch SupportBee LabelsTool to retrieve all custom labels.
- Get Avg First Response Time ReportTool to retrieve average first response time data points over time.
- Get Replies Count ReportRetrieves replies count report data for the company.
- Get TicketTool to retrieve a specific SupportBee ticket by its ID.
- Get Tickets Count ReportRequests a SupportBee ticket count report for a specified date range, with optional agent, team, and label parameters.
- List Ticket CommentsRetrieves all internal comments (private agent notes) for a specific ticket.
- List Ticket RepliesLists all replies on a specific support ticket in SupportBee.
- List TicketsTool to list tickets from SupportBee.
- Search SupportBee TicketsTool to search SupportBee tickets.
- Fetch SnippetsFetches saved response snippets (canned responses/templates) from SupportBee.
- Fetch SupportBee TeamsRetrieves all teams in the SupportBee account.
- List SupportBee UsersLists SupportBee users or customer groups, with options to select the type and include invited agents.
- Show Ticket ReplyRequests a specific SupportBee ticket reply by ticket and reply IDs.
- Show SupportBee User or Customer GroupRetrieves details of a SupportBee user (agent/admin) or customer group by their ID.
Asks someone first26
Anything that sends, creates, changes or deletes waits for a person to approve it in the session’s chat.
- Add Label to TicketTool to add a label to a ticket.
- Archive SupportBee TicketTool to archive a SupportBee ticket by its ID.
- Assign Ticket to TeamAssigns a ticket to a team in SupportBee.
- Create Ticket CommentCreates an internal comment on a ticket in SupportBee.
- Create SupportBee TicketCreates a new support ticket in SupportBee with a subject, content, and requester details.
- Create Ticket ReplyCreate a reply to a support ticket in SupportBee.
- Delete SupportBee TicketPermanently delete a trashed ticket from SupportBee.
- Mark SupportBee Ticket as AnsweredMarks a SupportBee ticket as answered by adding the 'answered' status.
- Mark SupportBee Ticket as SpamTool to mark a SupportBee ticket as spam.
- Trash SupportBee TicketTool to trash a SupportBee ticket by its ID.
- Unassign User From TicketTool to un-assign a ticket from its assigned user/agent.
- Create ConsequenceCreates a new consequence for rules automation in SupportBee.
- Create Forwarding EmailCreate a new forwarding email address for the company in SupportBee.
- Create FilterCreates a SupportBee filter by linking an existing rule with a consequence.
- Create RuleSubmits a SupportBee automation rule with conditions and action entries and returns the rule ID.
- Create SnippetCreate a reusable snippet (canned response) in SupportBee.
- Create SupportBee UserInvites a new user to your SupportBee account.
- Delete SnippetPermanently delete a snippet by its ID from SupportBee.
- Mark SupportBee Ticket as UnansweredMarks a SupportBee ticket as unanswered by removing its 'answered' status.
- Remove Label From TicketTool to remove a label from a ticket.
- Unarchive SupportBee TicketTool to unarchive a SupportBee ticket by its ID.
- Unassign Ticket from TeamTool to un-assign a ticket from its assigned team.
- Unmark SupportBee Ticket as SpamTool to unmark a SupportBee ticket as spam.
- Untrash SupportBee TicketRestores a trashed SupportBee ticket back to active status.
- Update SnippetUpdate an existing SupportBee snippet (canned response) by ID.
- Update SupportBee UserUpdate an existing SupportBee user's name, email, role, avatar, or signature by ID.